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Privacy Policy
Privacy Policy
Last Updated: 6/2/2025
Flintshire Windows Ltd ("we," "our," or "us") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information when you visit our website www.flintshirewindows.co.uk.
By using our website, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect and process the following types of personal data:
Personal Information – Name, email address, phone number, and postal address (if provided voluntarily).
Order & Payment Information – If you make a purchase, we may collect transaction details (processed securely via third-party payment providers; we do not store payment card details).
Website Usage Data – IP address, browser type, pages visited, and other analytics collected via cookies and tracking technologies.
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2. Lawful Basis for Processing Data
Under UK GDPR, we process your personal data based on the following lawful grounds:
Contractual Obligation: When processing is necessary to fulfil an order or provide a service.
Legitimate Interests: To improve our website, respond to inquiries, and enhance customer experience.
Legal Obligation: When required by law to retain records or comply with regulations.
Consent: When you opt in to marketing communications or cookie preferences (you may withdraw consent at any time).
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3. How We Use Your Information
We use your personal data for the following purposes:
To process orders and provide services.
To communicate with you about inquiries, orders, or customer service requests.
To send marketing communications (only if you have opted in).
To improve website functionality and performance.
To comply with legal obligations (e.g., tax or fraud prevention).
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4. How We Share Your Information
We do not sell or trade your personal data. However, we may share your information with:
Service Providers – Such as payment processors, website hosting providers, and delivery partners, who assist in providing our services.
Legal Authorities – If required by law or to protect our legal rights.
All third parties are required to process data in accordance with GDPR and maintain strict confidentiality.
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5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
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6. Your Rights Under GDPR
You have the following rights under UK GDPR:
Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Request correction of any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data, subject to legal obligations.
Right to Restrict Processing – Request limited use of your data.
Right to Data Portability – Request a transfer of your data to another service provider.
Right to Object – Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent – If we rely on consent for data processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at sales@flintshirewindows.co.uk. We will respond within one month as required by law.
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7. Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze website performance. By continuing to use our website, you consent to the use of cookies. You can manage your preferences through your browser settings or our cookie consent tool.
For more details, see our [Cookie Policy] (if applicable).
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8. Data Security
We take security seriously and implement appropriate measures to protect personal data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure.
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9. Complaints & Supervisory Authority
If you have concerns about how we process your data, please contact us first at sales@flintshirewindows.co.uk so we can resolve the issue.
If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
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10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
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11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Flintshire Windows Ltd
Manor Industrial Estate, Unit 6
Flint, CH6 5UY
Email: sales@flintshirewindows.co.uk
Phone: 01352 730055
Website: www.flintshirewindows.co.uk
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